Contact Us
Phone: 866-776-2607 (toll free)
Email: custserv@grunt.com
Fax: 866-776-2610 (toll free)
Mail: 7100 SW 44th St, Oklahoma City, OK 73179
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Order Info
Phone Orders
You can call us toll free Monday through Friday from 7:30 am to 5:30 pm CST or Saturday from 10:00 am to 3:00 pm CST at 1-866-776-2607 to place your order or mail it in by using our printable order form. If you have an online account set up, you can view the status of your order even if it was placed by phone.
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Can't Find Product
Our search feature can be used to locate your items. On the top of every shopping page is a "Search" box. Type in a word to locate items containing that word in the name or description, or type in the item number to locate a specific item. If you are using more than one word in your search, click on "Advanced Search" and type the words in the box that appears.
If you can't find an item, it is possible that the item you are looking for was mistakenly not put on the website or has been discontinued and is no longer available for sale. To inquire, please contact us by calling toll free 866-776-2607 or emailing customer service (custserv@grunt.com) If you would like to suggest a product that we do not carry, please fill out our product suggestion form.
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Bulk Pricing
We can offer discounts on higher quantity orders based on the number ordered. If you are interested in ordering in bulk items that we already have in stock contact Kristy at kristy@grunt.com or call her toll free 866-776-2607.
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Custom Orders for your Group
We can make custom items such as coins and patches for reunion groups, units, and other groups! If you would like a custom item made, please contact Bobby at bobby@grunt.com or call him toll free 1-866-776-2607.
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Personalized Products
Many of our products can include personalization such as engraving or embroidery. To see if this is available on your item, look for the "Customize" tab on the product page.
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Backorders
Backordered products are items that we normally carry in stock, but we have sold out of in our warehouse. We must wait for more product to arrive before we can send it to you. Items on backorder USUALLY take about 2 weeks to ship, but they can take longer. We make every effort to get the product in and ship the backordered items as soon as we can. You are not charged for backordered items until they ship and you may cancel them if we have not already sent it to you. Just call us toll free 866-776-2607 or email custserv@grunt.com.
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Order Status
You may check on the status of your current order or previous orders by logging in to our website with your email address and password. Then click on the link in the upper right section of the page that says "Track My Orders".
If you have placed an order and did not set up an account, you can create one here.
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Payment Options
Sgt Grit accepts Visa, Mastercard, and Discover on our website and over the phone. If you choose you can also mail in a check or money order, just print out our order form and send it in.
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Sales Tax
By law we are required to charge sales tax for orders that are shipped to a location in Oklahoma. Rates will vary per location.
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Returns/Exchanges
We are confident you will be satisfied with your purchase! Every order comes with a 100% satisfaction guaranteed!! If you are not satisfied, we will gladly refund or exchange any merchandise. If you would like to make a return please send your items back to us at:
Sgt Grit
Attn: Returns / Exchanges
7100 SW 44th Street
Oklahoma City, OK 73179
If possible, please include your invoice and fill out the back. If not, just put a note in the box giving us instructions on what to do along with your name, address, and a phone # to reach you at if we have any questions.
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Shop from Catalog
If you are shopping from a Sgt Grit Catalog that you received in the mail, you can quickly add items to your cart simply by adding the item number and quantity in the form located in the top left section of the page. Enter your item number and click the "add to cart" button.
The item will automatically be added to your basket, or if we need additional information for the product (such as size or personalization) you will be directed right to the product page.
Speed up your online shopping with the "Shop from Catalog" feature.
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Coupons / Discounts
If you have a discount code, you will be asked for it during the online checkout process. If you are having trouble redeeming a discount, please call us toll free 866-776-2607 for help. Or email custserv@grunt.com for assistance.
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New Visitor
Set Up an Account
An account can be set up as you complete the checkout process, or you may set up an account on our Create an Account page.
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Do I Need An Account?
You do not need an account to place an order. There are many advantages to setting up an account, such as faster ordering on your next order and ability to view order history. Plus it's secure - we will never share your personal information with anyone.
If you have already set up a password, but would like to place an order without logging in you may do so.
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Customer Service
If you have any questions during the duration of your order process, please feel free to contact our customer service department. You can call us toll free 866-776-2607 or email custserv@grunt.com.
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My Account
Do I Have An Account?
You may have placed an order with us in the past, but do not have an account set up. If you are not sure, type your email address into the login area and click Forgot Password? If you have set up an account, your password will be emailed to you, or you will receive a message that you do not have an online account. You may also contact customer service at 866-776-2607 with questions.
You can create an account here.
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Update My Info
To update your address information, log in to your account and select "my account". You will be able to change address, password or telephone information here.
Change my Email Address
Login to our website and click "My Account" in the upper right section of the page. You will be able to change your email address or password on this screen.
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Forgot Password
Click "Login" in the upper right section of the page. On the login page enter your email address and select "I forgot my password" Then press the login button. On the next page, verify your email address and click the "next" button. Your password will be automatically emailed to you.
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Shipping and Returns
Shipping Charts
Our shipping charges are based on the amount of your order, unless you are requesting delivery to an international address. Please see our shipping page for detailed shipping rates.
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International Orders
Sgt Grit ships to other countries and APO/FPO addresses. There is an additional charge for shipments to international addresses but NOT to FPO/APO addresses. Shipping charges to international addresses are calculated by the weight of your package and the destination country. We will ship to the following countries: Austria, Australia, Bahamas, Belgium, Bermuda, Brazil, Canada, Cayman Islands, China, Cook Island, Costa Rica, Denmark, Finland, France, Germany, Great Britain, Greece, Greenland, Grenada, Guam, Hong Kong, Iceland, Ireland, Israel, Italy, Japan, Korea, Lichtenstein, Luxemburg, Mexico, Marshall Islands, Netherlands, New Zealand, Norway, Portugal, Puerto Rico, Samoa, Singapore, Solomon Islands, South Korea, Spain, Sweden, Switzerland, Vatican City, and the Virgin Islands.
Order a catalog to an International location for $5. The catalog includes a $5 coupon towards your first order.
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Returns/Exchanges
We are confident you will be satisfied with your purchase! Every order comes with a 100% satisfaction guaranteed!! If you are not satisfied, we will gladly refund or exchange any merchandise. If you would like to make a return please send your items back to us at:
Sgt Grit
Attn: Returns / Exchanges
7100 SW 44th Street
Oklahoma City, OK 73179
If possible, please include your invoice and fill out the back. If not, just put a note in the box giving us instructions on what to do along with your name, address, and a phone # to reach you at if we have any questions.
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Time to Ship Orders
Almost every item on our website is in stock. If your item is in stock it will NORMALLY ship within 1 business day provided that the item does not already specify a time to ship (for example "Please allow 7-10 business days to receive") Customized items and drop-shipped items can take 2-3 weeks for delivery. Most orders take 3 to 5 business days to receive after being shipped. For orders that are shipped United States Postal Service, they can take up to 10 business days.
After placing your order online you will receive an order confirmation by email. This email shows whether or not your items are on backorder.
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Express Delivery
We can ship any items that are in stock and not customized via UPS next business day or UPS 2nd Business Day. Visit our shipping methods page for details on express shipping.
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Security and Privacy Policy
Our online shopping pages are secured by Verisign's SSL(Secure Socket Layer) technology to encrypt the data on our secure server. Using encryption your credit card information will be kept secure from the public Internet. To verify this statement, click on the Verisign Logo at the bottom of any shopping page.
Occasionally, we make the Sgt. Grit mailing list available to other companies who meet our standard of excellence. If you do not wish to receive such mailings or our catalog, please notify our Customer Service Department at 866-776-2607 or by e-mailing us at optout@grunt.com. Or, if you prefer to stop receiving certain catalogs, go to: www.dmachoice.org. Companies who participate in this service will stop using your address. Please allow up to six weeks for this to take effect.
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About Us
Location
Our showroom and warehouse are located at 7100 SW 44th Street in Oklahoma City, Oklahoma. We have been at this location since April 2002. Stop by to visit us.
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Who Is Sgt Grit
"In March of 1969, when I got to Danang, Vietnam, I was a green 19 year-old radio operator with the 11th Marines. About that time, the movie, 'True Grit' came out with John Wayne, who played the part of an Oklahoma sheriff. A born and bred Okie, naturally, I got stuck with the nickname 'Grit'. I'd like to say it was because of my John Wayne type persona, but unfortunately, it was only because I was from Oklahoma.
As I moved up in rank, Grit moved up with me and I became 'Sgt Grit'. I was in Vietnam from March, 1969 to October, 1970 and loved it so much, I even extended my tour. When I started this business in 1989, my wife suggested I take back the name, Sgt Grit."
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Gift Certificate Help
Before Redeeming Your Gift Certificate: Check to make sure your name and address matches what is printed in the "To:" area of the certificate. If it does NOT, you must either redeem your gift certificate over the phone, or call us toll free 866-776-2607 to validate before using it on our website.
If you have any trouble with your gift certificate - either purchasing it, or redeeming it, please call us! Toll free 866-776-2607 or email custserv@grunt.com
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Wish List Help
All information regarding adding to a wishlist or viewing someone else's wishlist can be found one our Wish List Maintenance Page.